How long will it take to process and receive my order?
A: Order processing typically takes 1–3 business days. Once shipped via DHL/FedEx Express, delivery usually takes 3–5 business days depending on your location. You will receive a tracking number as soon as your package ships.
Do you offer international shipping?
A: Yes! We ship worldwide with fast, secure express courier services. Shipping rates and estimated delivery times will be calculated automatically at checkout.
Are there any customs duties or import taxes?
A: International orders may be subject to local customs fees or taxes depending on your country's regulations. These fees are the responsibility of the customer.
Is your hair 100% Raw Virgin Human Hair?
A: Absolutely. All Niceex Hair products are ethically sourced, 100% raw unprocessed virgin hair with full cuticles aligned. They can be bleached (up to #613), dyed, and heat-styled repeatedly.
Does the HD Lace require glue for installation?
A: Yes! Our ultra-thin HD Lace is specifically crafted for a seamless glue-down (melted) application. When installed with lace adhesive, it melts effortlessly into any skin tone for an invisible, scalp-like hairline.
How long can Niceex Raw Hair last?
A: With proper care, maintenance, and storage, our premium Raw Hair can last 2 to 3+ years, making it a worthy long-term beauty investment.
What is your return or exchange policy?
A: We accept returns or exchanges on unused items in their original condition (lace uncut, unbleached, and unworn) within 7 days of receiving your order. Please contact our support team to initiate the process.
How do I properly care for my HD Lace Wig?
A: Wash with sulfate-free shampoos and hydrating conditioners. Avoid pulling on the ultra-thin HD lace, use alcohol-free adhesive removers when taking off your wig, and let the hair air-dry naturally whenever possible.
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